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Discussion in 'Announcements' started by chompy, Mar 17, 2015.

  1. MaxFJ

    MaxFJ Representative

    Please, check your PM.
  2. aikonhey

    aikonhey The Gentle Imp

    i sent you a message @MaxFJ check your inbox. thanks
  3. MaxFJ

    MaxFJ Representative

    Answered via PM and Skype!
  4. MaxFJ

    MaxFJ Representative

    We keep files 90 days since the last download by default. So, it's individually, some files might be kept forever, some of them might be deleted earlier for some reasons, if required.
  5. fenton

    fenton Active Member

    Is it possible to create a free account to upload? When I go to the sign up page it only has paid options, but the FAQ says there is a free one.
  6. MaxFJ

    MaxFJ Representative

    We have answered you, please check your PM!
    fenton likes this.
  7. Ship-Shape

    Ship-Shape Member

    FileJoker is now officially a joke:

    Tried to download one large file (1.75 GB) for free.
    There's now a 120-second wait-time to get the first file.
    Must have the window active for the timer to count-down.

    The download got stuck after about 9 MB.
    Could not resume.
    Gave up after many tries.
    Tried to download a different small file.
    Wait time was over 5 hours.

    It was not this bad before (months ago).
    In fact, it had been acceptable.
    Now, it's unacceptable.

    I shouldn't be surprised as the internet mostly went to shit back in 2015.
    This is just a continuation of that.
  8. KaiEr

    KaiEr Well-Known Member

    And then there's the fact that someone else can grab the spot while you are waiting for those 2 minutes. Nothing like sitting there with the page open for two minutes, typing in the captcha and then being told you have to wait 5 hours.
    fenton likes this.
  9. MaxFJ

    MaxFJ Representative

    @Ship-Shape, @KaiEr please note, that countdown, waiting time and other settings might be different, depending on file and uploader. By the way, premium users don't see waiting time, countdowns and a lot of other restrictions.
  10. Ship-Shape

    Ship-Shape Member

    Yes, your recent adjustments have already made it perfectly clear that F.J. would rather get rid of the free users. As far as I'm concerned, you already have.

    So… we're just letting you know that your restrictions have gone too far. Scale them back, and we'd be willing to give you another try.
    _2old_ likes this.
  11. MaxFJ

    MaxFJ Representative

    I'm sorry you feel that way. However, free user limitations on FJ are far more relaxed than industry standard or comparible services. By the way we did not make any changes during last few months.
  12. Ship-Shape

    Ship-Shape Member

    Uh, not in my experience. That used to be the case, but no longer. I would now characterize F.J. as being "almost as bad as the industry's worst offenders".

    Maybe I'm just now noticing the changes you made in the past (I doubt it, but maybe). Either way, it has gotten worse. How long ago it was made worse isn't interesting to quibble over.
    Last edited: Sep 29, 2017
  13. Ship-Shape

    Ship-Shape Member

    All this in-mind, I would have to say that Akiba is nearly dead to me. It's really only useful now as a reference tool.

    FileJoker can change our minds about this if free user's restrictions are walked-back to where they had been previously (months ago).
  14. Ship-Shape

    Ship-Shape Member

    So… I just tried to get a file about an hour ago. It was 0.25GB, something small, just to test the system (as one last chance).

    My download speed was throttled at 40KBps. It had been 50KBps on my previous attempt, days ago (see above).

    Then, as the file was mostly done, it got stuck. Tried resuming the download one time whereby the existing download was refused, and the incomplete file was replaced with an empty one.

    This was not happening several months ago. Files which got stuck could be completed with enough patience (by resuming the download again and again). In other words, we've gone from bad to worse.

    Was I timed-out after 1 hour by F.J.? If so, it means that even a 250 MB file can't be downloaded because of the maximum throttle speed.
    Last edited: Sep 29, 2017
  15. MaxFJ

    MaxFJ Representative

    @Ship-Shape, what you describe does not sound correct. It should be a lot better in every respect. I suggest that you contact me over PM and we will run some tests together, to see what's going on. I can't give you a definite response, beacause I don't know all the details. Get in touch with me over PM and let's figure this out.

    For us, every customer be it paid or free is equally important.
  16. Ship-Shape

    Ship-Shape Member

    Thanks. That sounds interesting. I'll contact you when I get some time on my hands…
  17. Saren

    Saren New Member

    Do those prepaid visa cards work on File Joker? Don't like to use my actual credit card online so I would rather use one of the Visa cards you buy at retailers etc.
  18. MaxFJ

    MaxFJ Representative

    It depends on card and payment method. But we have a few options for card processing and other payment options, so you shouldn't have a problem. Also, you can always contact our support if you need any help!
  19. Fomebs

    Fomebs New Member

    I'm here with the same question. How exactly do you cancel the recurring subscription? The bit on the terms of service is a tad confusing: "To cancel your recurring subscription you may at any time email support@filejoker.net with your free form subscription cancelation request or information on how to cancel the subscription yourself."

    Is it just sending a mail saying you want to cancel it? Is it handled quickly enough?
  20. MaxFJ

    MaxFJ Representative

    Yes, you need just send request to cancel recurring subscription and we will do that.