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PJB

Well-Known Member
Apr 12, 2007
343
487
The problem is extensive. There is no specific URL. Clearly a server config issue?
 

PJB

Well-Known Member
Apr 12, 2007
343
487
It feels like nginx is issuing a 5 minute block , because it works sometime after waiting. You should check your nginx & apache error logs.
 

poppadoms

New Member
Mar 26, 2008
18
3
I had just over 8GB left of bandwidth, so I queued 4GB to download. After a while, I noticed the downloading had stopped, so I checked the remaining bandwidth. I'd downloaded 800MB, and it said that I had 1GB left of bandwidth. This is a common problem, and I usually solve it by refreshing the account. It didn't do it this time. 1GB left. and it refuses to download any more and refers me to a captcha. I have a premium account.
 

MaxFJ

Representative
Mar 9, 2015
161
60
@GravureMan1984, please note that it's not what we want. Some payment options might have different transaction fee. You can check out another payment gateways and choose the option even with $0 fee, for example Bitcoin and get 20% more premium days as a bonus!
 

poppadoms

New Member
Mar 26, 2008
18
3
Problems with keeping track of downloaded data again. I had around 27.8GB free, queued 13.7GB, and had downloaded 1.06GB when I'm told I have 837MB left. I've sent a message via the form.
 

SamKook

Akiba Citizen
Uploader
May 10, 2009
2,858
3,864
At least they'll manually reset it if you ask, if things didn't change.
 

MaxFJ

Representative
Mar 9, 2015
161
60
@teenytinydik, actually, we have answered many times, this download limit serves as protection tool from various leechers, account sharers and various other cheaters.

Besides, @SamKook is right, if you need this limit reset, you can always contact our support and they will happy to help.
 

trion20001

Member
Feb 12, 2007
64
82
Site says 50% Premium time free Black Friday and yet it's the same price and length of sub it always was LMAO! That $22.95 bullshit that becomes $50 at checkout will forever be beyond bogus. Why are you so shitty from every angle?

Sad that this community is in such a stranglehold to such a terrible service.
I believe after you make your payment, your account will show the expiry date with the 50% more days added, though I may be wrong.
 

raman

New Member
Nov 24, 2021
3
0
Hi, my account is always be suspended every time I try to download something, and then I received reactivate email. After reactivate my account, I try to download something and it is suspended again and again, again... What wrong in your systems? Traffic Available is more than 47% and I can not download anything
 

trion20001

Member
Feb 12, 2007
64
82
Hi, my account is always be suspended every time I try to download something, and then I received reactivate email. After reactivate my account, I try to download something and it is suspended again and again, again... What wrong in your systems? Traffic Available is more than 47% and I can not download anything
I can only think of 3 scenarios for a locked account that you need to reactivate. If you're using a VPN sometimes their server detects it as suspicious activity and suspends the account. If you're sharing the account, their server sometimes detects multiple log-ins from different IPs and suspends the account till you verify your ownership. Finally if your password is compromised the server may suspend it.

Apart from these instances maybe MaxFJ can give you more info.
 

MaxFJ

Representative
Mar 9, 2015
161
60
@raman, it's hard to comment if I don't have details about your account. Maybe you are using a lot of different IP addresses or something else. I would recommend you to contact to our support team, provide your account details and they will be happy to help you: https://filejoker.net/contact